Kudos to @nakedwines for their customer service

I just wanted to thanks Naked Wines for some very good customer service.

I ordered an "Advance Purchase" case of wines from my friend @mroconnell's O'Vineyards thanks to their new association with Naked Wines

Or at least, I thought I had ordered one. I'm POSITIVE I did this as I went to the site as soon as I heard they were available and then immediately mentioned my purchase to Ryan, … and even encouraged others to join me.

Unfortunately, after the cases were sold out (well done everyone!) I couldn't locate my order number and I realised it had not registered on their system for whatever reason. Darn!

Well, the friendly folks at Naked (especially Marie) sorted it by making up a special case for me and sending it to me at the price I SHOULD have paid, and it arrived this morning.

That is great customer service, and one of the reasons I think that Naked Wines has a great future.

I now have a very interesting range of wines from O'Vineyards, La Gramiere and Teusner, all friends in the personal as well as social media sense, in my wine rack ready to taste and enjoy (with more on the way).

I hope you do too!

Comments are closed.